On April 18th, 2012, representatives from Safelite AutoGlass and Caliber Collision, and agents with Farmers Insurance got together at a San Diego Safelite facility for an educational seminar (learn-n-share) on the topic of providing excellent customer service.
It's their superior level of service that differentiates these companies from their competitors. These are the types of training programs the Platinum Elite encourages the agents it works with to attend to further hone their skills.
A little about our hosts...
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| The sign awaiting Farmers Family Clients when you visit Caliber Collision. |
The seminar was conducted by Matt Albright with Caliber Collision. Last year we visited a Caliber Collision Center in San Diego to become better familiar with the claims and repair process. This is important when giving our clients guidance and re-assurance all is well. Click HERE to see us test an air-bag.
For Excellent Service, Contact Matt HERE.
Jim Power with Safelite made his facility available for this gathering. We got a quick tour. The facility stores over 8000 pieces ready for installation. This is important since it allows them to replace damaged glass immediately versus waiting for it to be ordered and delivered. Our customers need their vehicles back on the road as soon as possible. This is one of the most important ways the overall service is judged.
For Preferred Care, Contact Jim HERE.
"We Are Farmers!"
To reach Farmers Insurance...
Susanne Romo (lic. #: 0720743) - (858) 751-0956
Araceli De La Torre (lic. #: 0G17321) - (858) 751-0956
Tony Gutierrez (lic. #: 0A87116) - (858) 751-0956
Kevin Tuckey (lic. #: 0B72553) - (858) 751-1357
The Susanne Romo Agency can be found at:
3675 Ruffin Rd.
Suite 220
San Diego, CA 92123
